Harris County Recovery Network –
For questions about general disaster recovery resources available to Harris County residents, please call the Community Services Department team at (713) 696-1998, or visit their website.

Texans have experienced some of the worst flooding in our country’s history. We’ve seen roads, homes, and neighborhoods destroyed, and we mourn the tragic loss of life in our communities. When a natural disaster like this occurs, my office works with federal, state and local government officials and tries to restore normalcy as fast as possible. My office can assist with federal agencies, answering questions, directing to resources and on-site assistance, and helping to navigate the FEMA process. As recovery continues, please know I am committed to working with our congressional delegation and the Trump Administration to ensure that the Federal government provides all available resources to support our state in this time of need.

Although I cannot override the decisions made by a federal agency, I can often intervene on a person's behalf to answer questions, find solutions, or just cut through the red tape. However, regardless of which agency you need help with, I need a completed  privacy authorization form to comply with the provisions of the Privacy Act. My Houston office can be reached at (713) 682-8828 to answer any questions you have.

Read about my top priorities for recovery and rebuilding here:


TSA deadline extended to May 31 for some survivors

  • Eligible Hurricane Harvey survivors receiving Transitional Shelter Assistance (TSA) may receive an extension to stay in hotels up to May 31, with check-out on June 1, as they continue working toward a permanent housing solution before the temporary program ends. Survivors who are preparing to move on from the TSA program have a variety of resources available to them:

Important Deadline

Small Business Administration (SBA) has extended the deadline for Hurricane Harvey victims (individuals and businesses) to apply for loans for:

· Economic Injury (Businesses Only): May 25, 2018

FEMA Disaster Assistance Registration

To learn if you are eligible for disaster relief, receive assistance, and find helpful community resources visit:  https://www.disasterassistance.gov/

Alternatively, you may receive assistance by calling: 1-800-621-FEMA (3362)

For the latest information on Hurricane Harvey, you can visit https://www.fema.gov/hurricane-harvey

Disaster Unemployment Assistance

The Texas Workforce Commission (TWC) is accepting applications for Disaster Unemployment Assistance (DUA) in Harris County as a result of severe weather due to Hurricane Harvey. Applications can be taken online through Unemployment Benefit Services or by calling a TWC Tele-Center Monday through Friday between 8 a.m. and 5 p.m. at 800-939-6631

Insurance Claims

FEMA’s National Flood Insurance Program has a call center to answer Texas policyholders’ flood insurance questions

To speak with a flood insurance specialist, call 800-621-3362 between 8 a.m. and 6 p.m. Monday through Friday.

The Texas Department of Insurance is also available to answer questions at 1-800-252-3439. You may find more information at the Texas Department of Insurance’s website: http://www.tdi.texas.gov/consumer/storms/helpafterharvey.html

Property Damage

If your property was damaged by the storm, email photos and a description of the damage to texasrebuilds@glo.texas.gov

Business Owners

If you are a business owner whose business has been affected by the storm, visit the Small Business Administration website for more information and to apply: https://disasterloan.sba.gov/ela/


3 Ways to File a Claim with FEMA

1. Online www.disasterassistance.gov 

2. Telephone 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY) 

3. In Person at Disaster Recovery Center. Find nearest one at go.usa.gov/xXczA 

FEMA will reimburse hotel stays for displaced individuals and families. To be eligible, register at http://bit.ly/1SQAUQJ Keep all receipts. Process hotel payments by calling 1-800-621-3362. For more information, visit http://www.femaevachotels.com/ 

FEMA Not Responding?

If you’ve already filed with FEMA and received a registration number, but a FEMA inspector has not contacted you yet, please complete a privacy release form here and return the form to my district office ASAP. We will follow up with FEMA for you. For any questions, please contact my Houston office at (713) 682-8828.

FEMA Appeals Process

Harvey survivors must read their determination letters from FEMA carefully to understand the reasons for the decision, and have the right to appeal.

If they decide to appeal, survivors need to do so within 60 days from the date of their determination letter. Applicants can submit additional documentation supporting their appeal by mail or by dropping it off at a Disaster Recovery Center.

All appeals must be filed in writing to FEMA. You should explain why you think the decision is incorrect. When submitting the letter, you should include:

* Full name

* Date and place of birth

* Address of the damaged dwelling

* FEMA registration number

In addition, the letter must either be 1) notarized and include a copy of a state-issued ID card or 2) include the following statement, "I hereby declare under penalty of perjury that the foregoing is true and correct." The applicant must sign the letter. 

If someone other than the applicant or the co-applicant writes and submits the letter, there must be a signed statement from the applicant affirming that the person may act on the applicant's behalf. Please be sure to keep a copy of the appeal for your records.

Appeal letters must be postmarked or received by fax within 60 days of the date on the determination letter.

By mail:

FEMA - Individuals and Households Program National Processing Service Center

P.O.Box 10055

Hyattsville MD 20782-7055

By fax:


Attention: FEMA - Individuals and Households Program

For more information on determination letters and appeals, go to go.usa.gov/xnRYy.

Partial Repair & Essential Power for Sheltering (PREPS) Program

Have you received a call regarding your eligibility to participate in the Partial Repair & Essential Power for Sheltering (PREPS) program? FEMA’s PREPS program, which is administered through the Texas General Land Office (GLO) is intended to help FEMA-determined individuals receive assistance with repairs and construction to homes damaged by Hurricane Harvey. Read PREPS in 5 STEPS to learn more.

Transitional Shelter Assistance Deadline Extended

Disaster survivors participating in TSA will receive a phone call, email and/or text message advising them if they have continued eligibility for assistance through a participating.

Survivors in hotels who are unsure of their continued TSA eligibility can:

Call the FEMA Helpline at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY).
Log into their account on disasterassistance.gov/.
Visit a Disaster Recover Center (DRC); for DRC locations and hours go to fema.gov/DRC.
Ask the hotel to look in the lodging web portal to see whether they have eligibility beyond the current checkout date of March 13.

    • Call the FEMA Helpline at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY).
    • Log into their account on DisasterAssistance.gov/.
      • Visit a Disaster Recover Center (DRC). For DRC locations and hours go to www.fema.gov/DRC

The Texas General Land Office and FEMA have a Direct Housing helpline.
If you need to check your direct housing eligibility, get updates on your direct housing status, or ask questions about the program, you may call: 888-958-0877, Monday through Friday 8 a.m. to 8 p.m.

The Texas General Land Office and FEMA have established a 24/7 maintenance helpline in Texas. The helpline will serve survivors living in mobile homes and travel trailers provided by the GLO/FEMA Direct Housing program. If your direct housing unit is in need of service or repair call: 877-503-6053.

FEMA makes payments to participating hotels for the room and any applicable taxes (including non-refundable pet fees – up to the maximum allowable room night charge). Applicants are responsible for all other incidental costs (meals, transportation, etc.). Hotels require a government issued photo ID at time of check-in, survivors must adhere to any hotel check-in requirements and may be required to provide a credit card for incidental expenses.

A household of four or fewer members is authorized one hotel room and a household of five or more will be authorized additional rooms (limit four people per room). One member of each household, 18 years or older, must reside in each room.

Applicants with disabilities or who have access and functional needs should check with hotels to ensure appropriate accommodations are available. Those with pets must check with the hotel to see if the hotel accepts pets.

TSA-eligible applicants must find and book their own hotel rooms. The list of participating hotels is available at DisasterAssistance.gov under the Transitional Shelter Assistance Program link or by calling FEMA at 800-321-3362. For 711 or Video Relay Service, call 800-621-3362. For TTY, call 800-462-7585.

For more information on Hurricane Harvey and Texas recovery, visit the Hurricane Harvey disaster web page at www.fema.gov/disaster/4332, or Facebook at http://www.facebook.com/FEMAharvey, the FEMA Region 6 Twitter account at twitter.com/FEMARegion6, or the Texas Division of Emergency Management website at http://www.dps.texas.gov/dem/.

Repair Program for Harvey Survivors

FEMA’s Direct Assistance for Limited Home Repair (DALHR) program provides permanent repairs to homes with significant damage for homeowners who applied for FEMA funding prior to the deadline
. FEMA will be responsible for determining eligibility for applicants on a case-by-case basis, prioritizing homeowners who have exhausted all other forms of housing assistance. Harvey survivors without alternative housing options or cost-effective solutions will also be given preference. To learn more, please call FEMA at 800-620-9511.

In-Person Help at Disaster Recovery Centers (DRCs)

Although DRCs start opening when registration begins, they continue helping survivors even after the registration period has ended. Applicants who have questions about disaster assistance can visit any Disaster Recovery Center (DRC) in Texas. All DRCs are closed on Sundays.

To find DRC locations and hours, go to: fema.gov/DRC.

Navigating the Road to Recovery

· As survivors in Texas rebuild after Hurricane Harvey, some property owners will face the issue of “substantial damage.” That decision is made at a local government level, generally by a building official or floodplain manager. In general:

· Hurricane survivors who are staying in hotels under the Transitional Sheltering Assistance (TSA) program will receive a phone call, email, or text message if they are eligible to stay past Dec. 12. Guests who are unsure of their continued TSA eligibility and check-out date can:

If you DO NOT have flood insurance: visit disasterassistance.gov and register with FEMA.

· You may be eligible for a FEMA award of up to a MAXIMUM of $33,000 to cover any of the following: Rental Assistance, Lodging Expense Reimbursement, Home Repair Assistance (To help repair an owner-occupied primary residence, utilities, and residential structure) and Home Replacement Assistance.

· You will likely also qualify for a low interest loan of up to $200,000 from the Small Business Administration. Your application at disasterassistance.gov will provide information on these loans.

· You may also be eligible for Transitional Sheltering Assistance which may provide temporary shelter at a qualifying hotel.

· You may also be eligible for a one time payment of $500 under the Critical Needs Assistance program for critical needs such as fuel, baby formula and clothing.

Please read this announcement from the U.S. Postal Service regarding mail pick up locations.

What is “Substantial Damage”?

As survivors in Texas rebuild after Hurricane Harvey, some homeowners will face the issue of “substantial damage” to their residences.
That decision is made at a local government level, generally by a building official or floodplain manager. In general:

FEMA does not make a determination of substantial damage and does not notify any owner of a damage determination. This information is important for property owners deciding whether to –or how to– repair or replace a damaged dwelling, and if additional work such as elevating the structure is needed to comply with local codes and ordinances.

For more on substantial damage, go to go.usa.gov/xnR4N. For information on NFIP, visit FloodSmart.gov.

Emergency Contacts:

If you are experiencing a life-threatening emergency please dial 911.

· U.S. Coast Guard: Due to the high call volume they are receiving, the Coast Guard has opened multiple telephone lines. Please stay on the line until you reach an operator: 281-464-4851, 281-464-4852, 281-464-4853, 281-464-4854, 281-464-4855

· Harris County Evacuation Assistance Registration: 2-1-1 (County wide) 3-1-1 (in Houston)

· Harris County Office of Emergency Management: 713-881-3100

· Texas Emergency Assistance Hotline: 1-877-541-7905

· Social Security Administration: 1-800-772-1213

· Federal Emergency Management Agency (FEMA): 1-800-621-3362 TTY 1-800-462-7585

· American Red Cross: 1-866-GET-INFO Or 1-866-438-4636

· Local American Red Cross: 713-526-8300

Disaster Assistance:


Recovery specialists from FEMA, the Small Business Administration, the State and other agencies will be at disaster recovery centers to offer in-person support to individuals and businesses that have been impacted by Hurricane Harvey.

Good Hope Missionary Baptist Church

3015 MacGregor Way

Houtson, Texas 77004

Hours of Operation
Mondays - Fridays`: 9 a.m. - 6 p.m.
Saturdays: 9 a.m. - 1 p.m.
Sundays: Closed

Jacinto Park & Rec. Milton Lusk Activity Ctr.

1022 Mercury Drive

Houston, Texas 77029

Hours of Operation
Mondays - Fridays 9 a.m. - 6 p.m.
Saturdays: 9 a.m. - 1 p.m.
Sundays: Closed

Bayland Community Center (Harris County)

6400 Bissonnet Street

Houston, Texas 77074

Hours of Operation
Mondays - Fridays: 9 a.m. - 6 p.m.
Saturdays: 9 a.m. - 1 p.m.
Sundays: Closed

School District Bld. (Pearland Hist. Society)

2341 North Galveston Road

Pearland, Texas 77581

Hours of Operation
Mondays - Fridays: 9 a.m. - 6 p.m.
Saturdays: 9 a.m. - 1 p.m.
Sundays: Closed

Former Kings Kids Learning Center

209 S Friendswood Drive

Friendswood, Texas 77546

Hours of Operation
Mondays - Fridays: 9 a.m. - 6 p.m.
Saturdays: 9 a.m. - 1 p.m.
Sundays: Closed

Greenspoint Mall

12300 North Freeway
Houston, TX 77060

Hours of Operation
Mondays - Fridays: 9 a.m. - 6 p.m.
Saturdays: 9 a.m. - 1 p.m.
Sundays: Closed


The FEMA Individual Assistance Program may provide financial assistance to you to help you recover from damage sustained by hurricane Harvey. Click here for more information on the program and eligibility. Visit https://www.disasterassistance.gov/ to apply.

The Small Business Administration (SBA) provides low-interest disaster loans to homeowners and renters. SBA disaster loans can be used to repair or replace real estate and personal property. Visit https://disasterloan.sba.gov/ela/ for more information and to apply.

Business Recovery Centers

The SBA and the Texas Gulf Coast Small Business Development Center Network have opened Business Recovery Centers to provide a wide range of services to businesses affected by Hurricane Harvey. Hours are 8 a.m. to 6 p.m. weekdays and 9 a.m. to 4 p.m. weekends unless otherwise noted. The deadline to apply for economic injury is May 25, 2018.

Texas SBDC- Houston

University of Houston International Trade Center Small Business Development Center

2302 Fannin St., 3rd floor, Suite 200
Houston TX 77002

Disaster Loan Outreach Centers

The SBA has opened Disaster Loan Outreach Centers to meet individually with businesses, homeowners and renters to answer their questions, explain SBA’s disaster loan program, help them complete their applications and close their approved loans.

Messiah Lutheran Church

1522 Telge Road

Cypress, Texas 77429

Hours of Operation

Mondays-Saturdays, 9 a.m.-6 p.m.

Humble Senior Activity Center

1401 South Houston Avenue

Humble, Texas 77029

Hours of Operation

Mondays-Saturdays, 9 a.m.-6 p.m.

San Jacinto College SDBC

Economic Alliance Houston Port Region Building

203 Ivy Avenue

Deer Park, Texas 77536



Texas Rebuilds

The Texas General Land Office (GLO) has launched the informational website "Texas Rebuilds", which is designed for both individuals and local government officials to access information about the disaster assistance housing options available through FEMA. GLO and FEMA have established a partnership to outline the programs and funding mechanisms for the immediate housing needs for the state's initial Hurricane Harvey recovery efforts. The website includes information about the disaster assistance housing options along with links to register with FEMA, how to contact the FEMA hotline and more.

Local government immediate disaster assistance housing options include:

Multi-Family Lease and Repair:

· Direct assistance to repair or improve existing multi-family housing such as apartments in order to provide more housing for survivors.

· Properties must be three or more units, with each unit providing complete living facilities for cooking, eating, and sanitation. Hotels, motels, and extended stay hotels are not eligible at this time.

Direct Leasing:

· Enables local governments to lease a property that typically would not be available to the public, such as corporate lodging.

· Local government enters into the lease agreement on behalf of individuals or households. Various types of housing properties may be eligible.

Manufactured Housing Options (Mobile Homes and Recreational Vehicles):

· Direct housing places manufactured housing units on private land or commercial pads.

· Local permitting may apply.

· Site must be suitable. Hauling and installation included.

· An inspection of the site to determine suitability will be scheduled.

Partial Repair and Essential Power for Sheltering (PREPS):

· PREPS provides minor repairs to homes in locations with limited housing options.

· For eligible properties that have incurred limited damage displacing individuals from their homes.

· PREPS provides basic, emergency home repairs - not to include finish work.

Direct Assistance for Limited Home Repair

· Program provides partial repairs to homes with significant damages.

· Program can include partial repairs to a damaged home where alternative housing is not available or is not cost-effective.

· FEMA will determine eligibility for permanent housing construction on a case-by-case basis.

· All other forms of housing assistance must be exhausted before the program can be considered.

To be considered for assistance, individuals affected by Hurricane Harvey must first register atwww.DisasterAssistance.gov.


For shelter, food, clothing, and other emergency assistance, call the Houston American Red Cross at (713) 526-8300 or visit theirwebsite.

Insurance Information:

FEMA’s National Flood Insurance Program has a call center to answer Texas policyholders’ flood insurance questions. Specialists can help with servicing claims, providing general information and offering technical assistance to aid in recovery. To speak with a flood insurance specialist, call800-621-3362between 8 a.m. and 6 p.m. Monday through Friday.

The Texas Department of Insurance is also available to answer questions at 1-800-252-3439 or by visiting their website.

Harris County Residential Debris and Inspections Information:

Harris County has teams that are working seven days a week to clear debris and assess damages.Fees for storm-related residential home inspections and permits have been waived by the Harris County Commissioners Court. Harris County has established a hotline to answer your questions regarding residential debris, damage assessments, and permitting and inspection questions. You can call them at 713-274-3880 or find additional information here.

Additional Resources:

Harris County - For comprehensive information within Harris County visit www.readyharris.org. To report home flooding, the Harris County office of emergency management has set up a website.

City of Houston –Houston residents should visit the City of Houston recoverywebsite, or dial 3-1-1 for assistance.

Harris County Flood Control District– For the latest information on the state of Harris County’s watersheds, visit thewebsiteor to report house flooding call 713-684-4000.

Harris County Recovery Network –For questions about general disaster recovery resources available to Harris County residents, please call the Community Services Department team at (713) 696-1998, or visit theirwebsite.

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