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Hurricane Harvey Resources

REMINDER: Transitional Shelter Assistance (TSA) for Hurricane Harvey survivors ended on July 1. If you are still in need of longer-term housing, legal advice or crisis counseling you can contact a disaster case manager (DCM) by calling 211. Survivors with a continuing need for rental assistance should contact FEMA at 800-621-FEMA (3362).

Further assistance may be available through sheltering and housing programs including the Texas General Land Office’s Partial Repair and Essential Power for Sheltering (PREPS) program, Disaster Assistance for Limited Home Repair (DALHR), and Direct Housing. 

Survivors with a continuing need for rental assistance should contact FEMA at 800-621-FEMA (3362). For information on PREPS, visit To find out about DALHR, see 

For additional information on Hurricane Harvey and Texas recovery, visit the Hurricane Harvey disaster web page at, Facebook at, the FEMA Region 6 Twitter account at or the Texas Division of Emergency Management website at

Survivors can find an extensive list of local, state and federal resources at:


Visits to FEMA housing units

In the coming weeks, FEMA and State of Texas teams will visit all temporary housing units currently occupied by Hurricane Harvey survivors through the Direct Housing Assistance program. These visits help determine survivors’ continued eligibility for housing assistance and assess their progress toward a permanent housing solution. Survivors may receive a phone call to schedule an appointment.  

Upon arrival, FEMA and state personnel will provide proper identification.  If proper identification is not provided, please deny entry to the visitors and call 1-800-621-FEMA (3362) or 911 to report the incident.

NFIP Proof of Loss claim deadline is just weeks away

The time for Hurricane Harvey survivors to file a National Flood Insurance Policy (NFIP) Proof of Loss claim is drawing to a close. The deadline to file for flood damages is one year from the date of their loss.  

Harvey first made landfall in Texas on Aug. 25, 2017, with heavy rainfall and flooding occurring for several days after it hit. For this reason, the date of loss varies for property owners.

NFIP usually requires policyholders to submit a Proof of Loss claim within 60 days from the date of their loss. Policyholders were given an extension up to a year because of the magnitude of Hurricane Harvey’s damage.

To date, more than 91,600 claims have been filed for damages from Hurricane Harvey. More than 99 percent of those claims have been closed, for estimated payments totaling more than $8.8 billion.  

A Proof of Loss form is a sworn statement made by the policyholder that substantiates their insurance claim. This includes detailed estimates with necessary documents supporting the cost to replace or repair the damaged property.

FEMA urges policyholders to submit their forms as soon as possible. Policyholders should contact their insurance agent or the NFIP Call Center at 800-427-4661 with questions about filing. To download the Proof of Loss form, visit

For additional information on Hurricane Harvey and Texas recovery, visit the Hurricane Harvey disaster web page at, Facebook at, the FEMA Region 6 Twitter account at or the Texas Division of Emergency Management website at

Harvey survivors can partner with disaster case managers for recovery support

Recovering from a natural disaster can be trying for many reasons, but difficulty navigating the available resources and support shouldn’t be one of them. That’s why disaster case managers (DCMs) are available to simplify your recovery process. They provide a single contact person who can guide you through the process, advocate on your behalf and help secure resources to address your unmet needs. 

You can connect with a case manager by calling 211. FEMA’s disaster case management program will be available through Aug. 24, 2019. You do not need to be registered with FEMA to work with a case manager. 

For additional information on Hurricane Harvey and Texas recovery, visit the Hurricane Harvey disaster web page at, Facebook at, the FEMA Region 6 Twitter account at or the Texas Division of Emergency Management website at


Hurricanes are massive storm systems that form over ocean water and often move toward land. Threats from hurricanes include high winds, heavy rainfall, storm surge, coastal and inland flooding, rip currents, and tornadoes. The heavy winds of hurricanes can cause damage or destroy homes, buildings, and roads, as well as cause power, water, and gas outages. These effects can injure or kill people, disrupt transportation, and pollute drinking water. Hurricanes cause deaths and injuries primarily from drowning, wind, and wind-borne debris. The impact from hurricanes can extend from the coast to several hundred miles inland.

Get your Hurricane Preparedness Guide here.

Harris County Recovery Network –
For questions about general disaster recovery resources available to Harris County residents, please call the Community Services Department team at (713) 696-1998, or visit their website.

Texans have experienced some of the worst flooding in our country’s history. We’ve seen roads, homes, and neighborhoods destroyed, and we mourn the tragic loss of life in our communities. When a natural disaster like this occurs, my office works with federal, state and local government officials and tries to restore normalcy as fast as possible. My office can assist with federal agencies, answering questions, directing to resources and on-site assistance, and helping to navigate the FEMA process. As recovery continues, please know I am committed to working with our congressional delegation and the Trump Administration to ensure that the Federal government provides all available resources to support our state in this time of need.

Although I cannot override the decisions made by a federal agency, I can often intervene on a person's behalf to answer questions, find solutions, or just cut through the red tape. However, regardless of which agency you need help with, I need a completed  privacy authorization form to comply with the provisions of the Privacy Act. My Houston office can be reached at (713) 682-8828 to answer any questions you have.

Read about my top priorities for recovery and rebuilding here:

The DALHR Program

The Direct Assistance for Limited Home Repaid (DALHR) program may be available for Houstonians recovering from Hurricane Harvey. It provides repairs to homes with moderate damages so Houstonians who lack available resources can live in their homes again. While the repairs are managed by the City of Houston, eligibility is determined by FEMA. 
Please contact FEMA at (800) 621-3362 to determine your eligibility or contact the City of Houston at (832) 394-6100 for program information.

Learn more here or by clicking on the image below. 

FEMA Disaster Assistance Registration

To learn if you are eligible for disaster relief, receive assistance, and find helpful community resources visit:

Alternatively, you may receive assistance by calling: 1-800-621-FEMA (3362)

For the latest information on Hurricane Harvey, you can visit

Disaster Unemployment Assistance

The Texas Workforce Commission (TWC) is accepting applications for Disaster Unemployment Assistance (DUA) in Harris County as a result of severe weather due to Hurricane Harvey. Applications can be taken online through Unemployment Benefit Services or by calling a TWC Tele-Center Monday through Friday between 8 a.m. and 5 p.m. at 800-939-6631

Insurance Claims

FEMA’s National Flood Insurance Program has a call center to answer Texas policyholders’ flood insurance questions

To speak with a flood insurance specialist, call 800-621-3362 between 8 a.m. and 6 p.m. Monday through Friday.

The Texas Department of Insurance is also available to answer questions at 1-800-252-3439. You may find more information at the Texas Department of Insurance’s website:

Property Damage

If your property was damaged by the storm, email photos and a description of the damage to

Business Owners

If you are a business owner whose business has been affected by the storm, visit the Small Business Administration website for more information and to apply:


3 Ways to File a Claim with FEMA

1. Online 

2. Telephone 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY) 

3. In Person at Disaster Recovery Center. Find nearest one at 

FEMA will reimburse hotel stays for displaced individuals and families. To be eligible, register at Keep all receipts. Process hotel payments by calling 1-800-621-3362. For more information, visit 


FEMA Not Responding?

If you’ve already filed with FEMA and received a registration number, but a FEMA inspector has not contacted you yet, please complete a privacy release form here and return the form to my district office ASAP. We will follow up with FEMA for you. For any questions, please contact my Houston office at (713) 682-8828.

FEMA Appeals Process

Harvey survivors must read their determination letters from FEMA carefully to understand the reasons for the decision, and have the right to appeal.

If they decide to appeal, survivors need to do so within 60 days from the date of their determination letter. Applicants can submit additional documentation supporting their appeal by mail or by dropping it off at a Disaster Recovery Center.

All appeals must be filed in writing to FEMA. You should explain why you think the decision is incorrect. When submitting the letter, you should include:

* Full name

* Date and place of birth

* Address of the damaged dwelling

* FEMA registration number

In addition, the letter must either be 1) notarized and include a copy of a state-issued ID card or 2) include the following statement, "I hereby declare under penalty of perjury that the foregoing is true and correct." The applicant must sign the letter. 

If someone other than the applicant or the co-applicant writes and submits the letter, there must be a signed statement from the applicant affirming that the person may act on the applicant's behalf. Please be sure to keep a copy of the appeal for your records.

Appeal letters must be postmarked or received by fax within 60 days of the date on the determination letter.

By mail:

FEMA - Individuals and Households Program National Processing Service Center

P.O.Box 10055

Hyattsville MD 20782-7055

By fax:


Attention: FEMA - Individuals and Households Program

For more information on determination letters and appeals, go to

Partial Repair & Essential Power for Sheltering (PREPS) Program

Have you received a call regarding your eligibility to participate in the Partial Repair & Essential Power for Sheltering (PREPS) program? FEMA’s PREPS program, which is administered through the Texas General Land Office (GLO) is intended to help FEMA-determined individuals receive assistance with repairs and construction to homes damaged by Hurricane Harvey. Read PREPS in 5 STEPS to learn more.

Emergency Contacts

If you are experiencing a life-threatening emergency please dial 911.

· U.S. Coast Guard: Due to the high call volume they are receiving, the Coast Guard has opened multiple telephone lines. Please stay on the line until you reach an operator: 281-464-4851, 281-464-4852, 281-464-4853, 281-464-4854, 281-464-4855

· Harris County Evacuation Assistance Registration: 2-1-1 (County wide) 3-1-1 (in Houston)

· Harris County Office of Emergency Management: 713-881-3100

· Texas Emergency Assistance Hotline: 1-877-541-7905

· Social Security Administration: 1-800-772-1213

· Federal Emergency Management Agency (FEMA): 1-800-621-3362 TTY 1-800-462-7585

· American Red Cross: 1-866-GET-INFO Or 1-866-438-4636

· Local American Red Cross: 713-526-8300

Disaster Recovery Centers

Recovery specialists from FEMA, the Small Business Administration, the State and other agencies will be at disaster recovery centers to offer in-person support to individuals and businesses that have been impacted by Hurricane Harvey.


Greenspoint Mall

12300 North Freeway
Houston, TX 77060

Hours of Operation
Mondays - Fridays: 9 a.m. - 6 p.m.
Saturdays: 9 a.m. - 1 p.m.
Sundays: Closed


The FEMA Individual Assistance Program may provide financial assistance to you to help you recover from damage sustained by hurricane Harvey. Click here for more information on the program and eligibility. Visit to apply.

The Small Business Administration (SBA) provides low-interest disaster loans to homeowners and renters. SBA disaster loans can be used to repair or replace real estate and personal property. Visit for more information and to apply. 


Texas Rebuilds

The Texas General Land Office (GLO) has launched the informational website "Texas Rebuilds", which is designed for both individuals and local government officials to access information about the disaster assistance housing options available through FEMA. GLO and FEMA have established a partnership to outline the programs and funding mechanisms for the immediate housing needs for the state's initial Hurricane Harvey recovery efforts. The website includes information about the disaster assistance housing options along with links to register with FEMA, how to contact the FEMA hotline and more.

Local government immediate disaster assistance housing options include:

Multi-Family Lease and Repair:

· Direct assistance to repair or improve existing multi-family housing such as apartments in order to provide more housing for survivors.

· Properties must be three or more units, with each unit providing complete living facilities for cooking, eating, and sanitation. Hotels, motels, and extended stay hotels are not eligible at this time.

Direct Leasing:

· Enables local governments to lease a property that typically would not be available to the public, such as corporate lodging.

· Local government enters into the lease agreement on behalf of individuals or households. Various types of housing properties may be eligible.

Manufactured Housing Options (Mobile Homes and Recreational Vehicles):

· Direct housing places manufactured housing units on private land or commercial pads.

· Local permitting may apply.

· Site must be suitable. Hauling and installation included.

· An inspection of the site to determine suitability will be scheduled.

Partial Repair and Essential Power for Sheltering (PREPS):

· PREPS provides minor repairs to homes in locations with limited housing options.

· For eligible properties that have incurred limited damage displacing individuals from their homes.

· PREPS provides basic, emergency home repairs - not to include finish work.

Direct Assistance for Limited Home Repair

· Program provides partial repairs to homes with significant damages.

· Program can include partial repairs to a damaged home where alternative housing is not available or is not cost-effective.

· FEMA will determine eligibility for permanent housing construction on a case-by-case basis.

· All other forms of housing assistance must be exhausted before the program can be considered.

To be considered for assistance, individuals affected by Hurricane Harvey must first register


For shelter, food, clothing, and other emergency assistance, call the Houston American Red Cross at (713) 526-8300 or visit their website.

Insurance Information:

FEMA’s National Flood Insurance Program has a call center to answer Texas policyholders’ flood insurance questions. Specialists can help with servicing claims, providing general information and offering technical assistance to aid in recovery. To speak with a flood insurance specialist, call800-621-3362between 8 a.m. and 6 p.m. Monday through Friday.

The Texas Department of Insurance is also available to answer questions at 1-800-252-3439 or by visiting their website.

Harris County Residential Debris and Inspections Information:

Harris County has teams that are working seven days a week to clear debris and assess damages.Fees for storm-related residential home inspections and permits have been waived by the Harris County Commissioners Court. Harris County has established a hotline to answer your questions regarding residential debris, damage assessments, and permitting and inspection questions. You can call them at 713-274-3880 or find additional information here.

Additional Resources

Harris County - For comprehensive information within Harris County visit To report home flooding, the Harris County office of emergency management has set up a website.

City of Houston –Houston residents should visit the City of Houston recoverywebsite, or dial 3-1-1 for assistance.

Harris County Flood Control District– For the latest information on the state of Harris County’s watersheds, visit thewebsiteor to report house flooding call 713-684-4000.

Harris County Recovery Network –For questions about general disaster recovery resources available to Harris County residents, please call the Community Services Department team at (713) 696-1998, or visit theirwebsite.

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Office Locations

Houston Office

10000 Memorial Drive Ste 620 Houston, TX 77024 Phone: (713) 682-8828

Washington, DC Office

2161 Rayburn HOB Washington, DC 20515 Phone: (202) 225-2571 Phone: (202) 225-4381
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